Responsible Lending

Our approach to credit assistance involves us gaining a thorough understanding of your situation and establishing your needs and objectives for the credit that you are seeking. Our team of dedicated and experienced lending managers will only recommend a loan where we believe there is a benefit to the applicant.

We comply with guidelines set out by the National Consumer Credit Protection Act. (NCCP). All our lending managers are required to follow ethical and professional practices and receive regular product and compliance training as part of industry requirements.

Upon initial contact we’ll discuss generally what you are looking for, your circumstances and general financial position including any known credit history. We can arrange to meet or discuss further by phone depending on circumstances.  Common documents you will receive from us during your loan application process include;

Requirements & Objectives

This is a questionnaire which is part of our preliminary assessment that enables us to assess and understand your needs and objectives in relation to the credit sought.

Credit Quote

This document outlines the estimated costs associated when engaging our services for credit assistance.

Credit Proposal Disclosure Document

The proposal document sets out the estimated costs of the proposed credit including disclosure to you of any commissions we may receive or pay to third parties. It also outlines the terms of your engagement with us.

Credit Guide

Our credit guide provides you with preliminary information about us and our services including our dispute resolution scheme details.

Throughout the application approval process we will then assist you in working through the process from start to finish and offer post settlement support service for the life of your loan.


“I am so pleased with the service provided by your company that I wanted to write to you after the purchase and successful settlement of my first home. From the start I felt confident that you had the expertise in finding the most suitable loan for my needs. Furthermore you made the whole process simple […]

Peter J, QLD